(1) Claim: Disagreement related to products and/or services.
(2) Complaint: Disagreement not related to products and/or services; or discomfort or dissatisfaction with customer service.
* The formulation of the claim does not exclude recourse to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.
* The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the period up to thirty days.
* By signing this document, the customer authorizes to be contacted after the claim has been processed to assess the quality and satisfaction of the claim handling process.
* I declare that I am the owner of the business/company and I accept the content of this form and the veracity of the facts described under Affidavit.